We capture anonymised information about all visits to our website to help improve the website. We also capture data on how visitors find our website. To help us do this, our website uses small pieces of code called “cookies”. We do not have cookies from third parties on our website.
We use a third party booking system to manage your booking securely and contact you about it. The personal data this system stores about you is your name and contact details. It also stores information about your booking and the dates and amounts of your payments. We can see and update the data.
We occasionally advertise the properties on sites like Airbnb.com, Booking.com, PuffinCottageHolidays.com, Tripadvisor.com etc. Those sites have their own privacy policies.
We use a secure third party payment system to process card payments. The personal data we can see about you is limited to your name and the last four digits of your card, we will never see any other card or account details.
Our housekeeping team uses WhatsApp and Messenger to prepare for each set of guests. This is typically the number of beds, whether or not you are bringing a dog (The Blacksmiths only) etc. The team may also discuss any damage done to the property. This anonymous data may include images and is linked to the date of your stay.
Please note our terms of use for the Wifi and Broadband.
Our wifi and broadband provider is TalkTalk. Their privacy policy is https://www.talktalk.co.uk/legal/privacy-policy/. We have no direct access to data about your use of the wifi or broadband, however if the legal authorities ask us to provide information about usage, logs or other records we will work with our telephone and broadband provider to co-operate to the fullest extent.
You can access your Netflix and other streaming accounts via our TV. The TVs are Samsung and their privacy policy is https://privacy.samsung.com/policy/samsung Please log out of any accounts you use before you leave. We do NOT check this, and we are NOT responsible if you remain logged in.
Record Keeping
We record your name and the dates of your booking and the dates and amounts of your payments in our accounting system.
We occasionally send out emails with news or special offers. You can unsubscribe from these emails at any time. We do not pass your information to other organisations for marketing purposes.
We may still email you about your booking even if you opt out of our marketing emails.
Our Data Protection officer is Natalie Willcox and you can contact Natalie at Holidayhomestenby@gmail.com.
If you are not satisfied with our response or believe we are processing your personal data not in accordance with the law you can complain to the Information Commissioner’s Office (ICO). www.ico.org.uk
This privacy policy was last updated on 18th August 2022.
