Terms & Conditions 

Please read these Terms & Conditions prior to booking with us, by booking with us, you confirm that you and everyone in your party accept these Terms & Conditions and will comply with them.
‘The Property’ will refer to either ‘The Blacksmiths’ or ‘2 South Beach’ as selected by yourself. Please note 2 South Beach sadly does not accept pets due to a building management restriction.


Deposit

Upon booking the property, 25% of the rental fee is payable to secure your booking. The full amount is also welcome. This can be via bank transfer. To help reduce administration, we do not send reminders; the balance due date is on the booking confirmation.
If you are booking your holiday less than 6 weeks in advance, the full amount is due immediately. We reserve the right to cancel your reservation without refunding your deposit if we do not receive the full balance on time.

Final Payment

The balance of the rental fee falls due not less than 6 weeks before the start of your holiday. Should payment not be received your booking may be cancelled and the deposit lost.

Cancellation

Any cancellation must be made in writing (email is acceptable).
Cancellation of your booking up to 6 weeks prior to your holiday will result in the forfeit of the deposit. Cancellation less than 6 weeks prior to your holiday will result in the forfeit of the total rental fee unless once re-advertised we manage to secure a replacement booking. You are advised to take out cancellation insurance to cover this eventuality. We reserve the right to refuse any booking or to cancel any booking already made subject to refunding any sums you have already paid. The Booker will have no further claim against us.

Injury/Loss

The owner of the property cannot be held responsible for any accident, damage, loss, injury, expense or inconvenience suffered by the Guest or any other person in the party or connected to the party including pets. 

Risk Assessments

Risk assessments relating to fire safety etc are included in the welcome pack in the property and we strongly encourage you to familiarise yourself with these to ensure your own safety. This includes details of a fire blanket and fire extinguisher provided in the property.

We ask that when inside the property, guests leave the key in the front door to ensure a fast and safe exit from the property should a fire start or the alarms sound.

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Smoking

We have a Strict No Smoking policy. This includes the use of e-cigarettes. 

Electric Cars

Electric cars cannot currently be re-charged at the property due to building and insurance restrictions. If using an electric car please familiarise yourself with local charging stations prior to arrival as under no circumstances may the domestic power supply be used for this purpose. Please contact us if you have any questions.

Keys

You will receive one set of keys for the property. The set of keys will be left in the key safe. Please ensure keys are returned as found when you depart. Failure to do so or loss of keys will result in extra charges.

Disclosure

Failure to disclose all relevant information or comply with these terms may lead to termination of the contract and loss of booking without a refund.

Damage

The guest agrees to:

Keep the interior of the property in a good clean and tenantable state and condition and not damage or injure the property or any part of it. Failure to do so will result in extra charges, and may lead to termination of the contract and loss of booking without a refund.

Please leave the property at the end of the term in the same clean state and condition it was in at the beginning of the term.

To maintain the property and keep in a good, clean condition all the contents of the property, and to replace, repair or cleanse any items which become broken or damaged during the term. Report breakages or damage in a timely manner, please call Natalie 07813885160 or Edward 07736045141.

Not do or omit to do anything on or at the property which may be or may become a nuisance or annoyance to any other occupiers of the property or owners or occupiers of adjoining or nearby premises or which it may in anyway prejudice the insurance of the property or cause an increase in the premium payable therefore. PLEASE NOTE: noise disturbance of other occupiers within the building and complaints thereof could result in extra charges and may lead to termination of the contract and loss of booking without a refund.

Not use or occupy the property in any way whatsoever other than as a private holiday residence for a maximum of four persons.

Not assign sublet charge or part with or share possession of occupation of the property or any part thereof.

Allow the landlord or anyone with the landlords written permission to enter the property at reasonable times of the day to carry out any necessary repairs provided the landlord has given reasonable prior notice (except in emergency).

Subject to the guest paying the rent and performing his/her obligations under this agreement the tenant may peacefully hold and enjoy the property during the term without interruption from the landlord or any person rightfully claiming under or in trust for the landlord
The landlord will insure the property and the contents of the property which belonged the landlord.

Arrival & Departure Times

Your property will be ready from 3 p.m. on your arrival day.

The key to The Blacksmiths will be located in the key safe attached to the cottage by the rear patio doors. 

The key for 2 South Beach is in a key safe in a white box on the wall behind you as you enter the central foyer of the building.

The code will be provided, a week prior to arrival by text or email.

On your departure day, the cottage must be vacated by 10.00 a.m. 

The property must be left in a reasonable condition. All furniture should be returned to the original location. Please ensure all kitchen equipment and utensils are cleaned thoroughly and put away. Please dispose of all rubbish in bins provided. If the property is left in an unsatisfactory condition (checked after you leave), an invoice will be forwarded to you, detailing the cost to put right.
 
If you are late departing the property without agreement, you will be charged a late checkout fee of £50 per hour after 10am unless a later departure has been agreed. Un-arranged late departures can impact on our ability to check arrivals in on time and we respectfully ask that all guests comply with the check-out time.

Obligations of the Guest

The number of persons in the party must not exceed the number confirmed on the booking form, which must not be greater than the property is designed to accommodate. If the number exceeds the number confirmed on the booking form your booking may be cancelled and you may be asked to leave with no refund made.  Guests are asked to be respectful of how they leave the property. Please tell us straight away about any problems. We want you and our future guests to have as lovely a time as possible, and we work hard to put anything right immediately. Emergency contact details are on the website.

Please be respectful of immediate neighbours and other residents in the area. Many neighbours are permanent residents and we rely on our guests respecting the peace and quiet environment in communal areas and within the site to continue our business. We cannot consider compensation for complaints raised after you leave or if you won’t let us try to put things right while you are with us.

Electricity, heating, bed linen & towels are all included but you will need to provide your own beach towels. The barbecue is available at The Blacksmiths only. We would appreciate it if you could clean it after use.

There are parking facilities for up to 3 vehicles at The Blacksmiths.

2 South Beach does not have private parking but there are several free spaces in the vicinity that may be available. There is also a large payable car park next door and you can also apply to Pembrokeshire County Council for a parking permit for the week to park outside the apartment for £40 for the week. 2 South Beach is a 10 minute walk from Tenby Rail Station.

Stag or hen party groups and unaccompanied teenagers are not permitted at any of the properties.

Please check the property thoroughly before departure. 

The Proprietor

We reserve the right to refuse any booking or to cancel any bookings already made subject to refunding any sums you have paid without further liability on your behalf.

We reserve the right to terminate your stay if you, or any member or members of your party, are believed to be causing a nuisance or are not treating the property with due respect.

We shall not be liable to you, or any other member of your party, for any loss or damage to you or to your property however caused.

We reserve the right to enter the property during your stay.

If for any reason beyond our control the property is not available on the date booked (owing to storm damage for example), or the property is unsuitable for holiday letting, all rent and charges paid in advance by the applicants will be refunded in full, but the applicants shall have no further claim against us.

We reserve the right to cancel any booking or terminate the tenancy, without prejudice to the other rights and remedies if it subsequently transpires that any of these conditions have not been observed.

We reserve the right to change, e.g. through refurbishment, the details as previously advertised.

Overseas Guests

Overseas guests may pay in Sterling by cheque drawn on a UK bank or by international electronic bank transfer. Any charges for payments from overseas may be passed on to the guest.

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Children

All children staying at the property must be accompanied by their parents or legal guardians at all times. Do not leave children unattended.

There is a cot & high chair available at both properties but all baby bedding and linen are NOT provided.

Pets

We welcome well behaved dogs at The Blacksmiths only. Please bring bedding and towels for your dogs. We do not accept dogs on the furniture.

General Conditions

The tenancy confers upon the Tenants the right to occupy for a holiday within the meaning of Schedule 1, Paragraph 9 of the Housing Act 1988.

The person who completes the booking form certifies that: a) he or she is authorised to agree the booking conditions on behalf of all persons included on the booking form, including those substituted or added at a later date; b) the signatory is over eighteen years of age and a member of the party intending to occupy the property; and c) agrees to take responsibility for the party occupying the property.

UK law shall govern the validity, construction and performance of this Agreement. If any term or provision in these booking conditions shall in whole or in part be held to any extent to be unenforceable under any enactment or rule of law that term or provision or part shall to that extent be deemed not to form part of this agreement and the enforceability of the remainder of this agreement shall not be affected.

These booking conditions replace and supersede all previous booking conditions.

Data Protection

Any personal data you give to us will be processed in accordance with the law. Any information you provide us with ie names, addresses, phone details, email will only be used by office staff to contact you regarding business. We will not share it with an associated business or with third parties and will only release the details we have if the law requires us to do so. We will only retain your data whilst we still need it. Please ask us if you would like further information about how long we will keep your data. If you have any concerns about your personal data, please speak to us. You also have the right to complain to the Information Commissioner (www.ico.org.uk).